Cancellation Policy

Cancel or move a court booking yourself at least 1 full day before it starts. Inside that window, message us — we will help where we can, but we cannot promise it.

Open your reservation page and choose Cancel. You will be asked for a reason — a short one is fine, and it helps us understand what is not working.

The system will not let you cancel inside 24 hours of your start time, because at that point the slot is very unlikely to be re-sold. If something genuinely urgent has happened, message us.

You can move a booking to another available time twice, at least 1 full day before it starts. Pick the new time on your reservation page; if it is free, it is yours immediately.

A moved booking keeps its original price, even if the new time is normally charged at a different rate.

Nothing is charged through this website, so there is nothing to refund. If you have paid a deposit at the venue, talk to us.

If you cancel too late for us to re-sell the slot, or simply do not arrive, we treat the booking as used. The court was reserved, and nobody else could book it.

We are not trying to catch anybody out. Tell us as early as you can and we will nearly always find a way.

An open play place can be given up before the session starts — tell us and we will take you off the list so a waitlisted player can take it.

If we cancel a session, or it does not run because too few people signed up, you are not charged. If you have already paid, you are refunded in full.

Competition entries are handled separately, because a draw is built around who entered. Withdrawing before the draw is generated costs nothing. After that, we will refund where we can still balance the draw, and tell you plainly when we cannot.

Sometimes we have to close — a flooded court, a power cut, a typhoon, maintenance that cannot wait, or an order from an authority.

When that happens you get a full refund of anything you have paid, or a credit for another time if you would rather. You choose. We will contact you on the number attached to the booking.

To reach us, call or text (0945) 530 8075, or message us on Facebook at m.me/thepicklecamp.